As a digital product, print-on-demand, and service provider, our refund and return policies are as follows.
Our refund and returns policy lasts for 30 days.
If 30 days have passed since your print-on-demand purchase, we cannot offer you a full refund or return.
- To be eligible for a return/refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- To complete your return/refund, we require a receipt or proof of purchase.
- Your purchase will be returned to our mailing address or to the print on demand provider – this is according to when/how/where ordered.
Goods exempt from being returned or refunded.
Additional non-returnable items:
- Gift cards
- Downloadable digital products
Return process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at contactus@angelareddingdesign.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Replaced items
We only replace items if they are defective or damaged.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Products ordered from our site
To return your product ordered from our site, you should mail your product to: {angela redding design, Return Department, 1214 Mohawk Street, Los Angeles, CA 90026}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Products ordered from our Pop-up site
To return your product ordered from our Pop-up site, you should mail your product to the return address indicated on the shipping label.
- At this time, only US domestic addresses can be used as custom return addresses. Addresses in Puerto Rico or other US territories aren’t supported and may cause errors.
Services
Graphic Design and Surface Design
No refund and no return once a project is confirmed and payment is processed. Refunds may only be considered in specific cases, such as technical errors or if the project has not met production standards.
Once the final design receives client approval, no additional changes or refunds can be requested.
Need help?
Contact us at contactus@angelareddingdesign.com for questions related to refunds and returns.